taka27 runs a casino and sports betting site for players in Bangladesh, and running it means holding personal data. This page sets out what we keep, why we keep it, who is allowed to look, and what you can ask us to do with it. Read it once and the rest of the site makes more sense.
What gets recorded when you sign up
An account needs a full name, a mobile number and a date of birth. That is the floor, not a wish list. The date of birth proves you are 18 or older, and the number is where the login code goes. Registration asks for nothing beyond that.
Money is where players expect trouble, so be clear about it. When you deposit through bKash, Nagad, Rocket or Upay, taka27 stores the transaction ID, the amount and the wallet number the payment came from. We do not see your wallet PIN. No member of staff will ever ask for a PIN or an OTP, and anyone who does is not from taka27.
Play history is logged round by round: game, stake, result and balance afterwards. There are two reasons. Disputes get settled from that log instead of from memory, and the RTP figures our providers publish can be checked against what actually happened on live sessions.
| What we hold | Typical example | Why taka27 keeps it |
|---|---|---|
| Account profile | Name, mobile number, date of birth, district | Age check, login codes, bonus eligibility |
| Payment references | bKash transaction ID, amount, sending wallet | Matching a deposit to your balance, refunds |
| Play history | Game name, stake, result, closing balance | Dispute evidence and RTP checks |
| Device and connection | Phone model, Android version, IP address | Fraud flags, one account per person |
| Identity documents | NID, passport or driving licence copy | Withdrawal checks only, never marketing |
How long your records stay with taka27
While the account is open, the profile stays live, because the site cannot work without it. Close the account and the login is locked the same day, but not everything disappears at once.
Deposit and withdrawal records, and the identity documents behind them, have to be kept for the period Bangladeshi money-handling rules set. taka27 cannot erase those early even when asked, because the same records are what a regulator or a bank would want to inspect.
Documents follow a narrower path. We ask for an NID, passport or driving licence only before your first withdrawal, and a reviewer usually finishes inside 12 hours. Once the check passes, the copy is stored with restricted access rather than thrown away, so a second withdrawal does not restart the queue.
Who inside taka27 can open your file
Access is by job, not by rank. The agent answering your live chat can see your profile and recent transactions, but not your document images; those sit with the verification team. Payment staff can see wallet references so they can match a bKash transfer that arrived without a note.
Game providers get the least. Open a Pragmatic Play or Ezugi table through taka27 and the provider receives a player ID and the round result. It never receives your name, your number or your NID.
Outside the company there are three situations: a regulator asking in writing, a bank or wallet tracing a disputed transfer, and a lawful order. We do not sell player data, and we do not hand lists to advertisers.
The cookies behind the login and bonus screens
The site runs on a small set of first-party cookies. One keeps you logged in between pages and expires when the browser closes. One remembers your choices, such as language and odds format. One is a security cookie that spots the same session being used from two places.
Bonus screens use a cookie so the same offer cannot be claimed twice from one phone. Analytics is grouped rather than personal: we look at which game categories get opened, not at what you staked last night. Switch cookies off in your browser and the login and cashier will stop working.
Your rights over your own data
You can ask taka27 for a copy of what we hold, ask us to correct a wrong number or address, and ask us to stop sending offers. Every request starts in 24/7 live chat and goes into a data request queue.
- Copy of your record. Profile, transactions and play history in one file.
- Correction. A misspelled name or an old address, fixed after a short check.
- Marketing stop. Offers end; messages about a pending withdrawal still arrive.
- Account closure. Login locked, with records kept only where the rules require it.
- Deletion question. We will say plainly which records can go and which cannot.
One limit worth knowing. If a withdrawal is under review or a bonus is still being wagered, a copy request waits until that is settled, because the answer would be incomplete without it.
How taka27 keeps your login safe
Passwords on their own are weak. taka27 sends a one-time code to your registered number on every new login, and that code never travels through chat. If a device you do not recognise opens the account, the session is flagged and the number on file gets a notice.
On our side, wallet references and document images are encrypted at rest, and every staff look-up lands in an access log. On your side, use a PIN you have not used elsewhere, and log out on shared phones. Keep the app on version 3.8.12 so the newest fixes are already in place.
When this policy changes, you hear it here
This page is the live version. When a rule or a payment route changes how data is handled, the text is rewritten rather than patched with a footnote, and a note appears in your account messages.
If a change would widen what taka27 collects, you are told before it applies, not after. Using the account beyond that point counts as acceptance. Earlier versions stay on file, and support can send you one if you need it.